Service with Care and Personal Connection
In our modern world of increasing competitiveness, financial-caution and economic challenge, the difference that makes the difference in taking a company from 'survive to thrive' and from good to great, is good old fashioned, value-added 'quality of service'. Even better - ‘Customer Service-Excellence’ ought to be the new ‘de-facto’ way of business and it must be delivered with enthusiasm and consistency.
In 2022, you must deliver a service that 'delights' your customers.
The first company to add more value gets, not only leverage over competitors, but raving-fan customers!
"Raise the Bar!
From Customer Service - to Service Excellence"
Just look at these comments from clients in the video below!
Click play and hear it for yourself!
"Throughout the Whole Course, You have made me feel comfortable and I have been able to express myself a lot more than I would on other courses"!
"I have learned things that can implement when I get back to work and I can see most of them will have a BIG IMPACT"!
***UPDATE***
Newly inspired and motivated, Chris was promoted one
month after the course and his comments. See 'Success Story 'Below!
"You have been more effective than ANY other training I have had"!
"You made me reflect upon myself, how I can open up and be better"!
"From the Bottom of my heart, this is one of the most powerful courses I've ever done - It's enriched me as an individual"!
"There was nothing in this course that was not relevant to me,
my Job, my work"!
"What a GREAT COURSE!
I have learned a lot about myself AND the people I work with"!
"We offer service.
There's no higher purpose!"
- 'Socrates' - The Peaceful Warrior
Based upon twenty years of business and quality management consultancy experience, in over thirty countries around the world, this training is written with the fundamental belief that all change starts 'within the mind' of each individual member of staff.
Therefore, this training is significantly more than just a "soft skills' or "technical" training.
Leaders, managers, and sales teams must be able to assess, understand and manage their mindset and state to ensure a consistent 'personal-best' performance at all times when in service to customers, even more so when serving customers under pressure.
The overall objectives of this training are to:
- Instill a sense of personal responsibility and accountability for service quality
- Apply the fundamental aspects of customer service within individual roles
- Learn how to communicate and collaborate with both internal and external customers using efficient and clear communication processes
- Equip delegates to effectively handle complaints and service quality issues
- Skillfully ask for and adapt to customer feedback
This training will blend the foundational basics of service excellence and quality together with your local organisational needs. No two trainings are the same which “PB’ believes is essential when delivering relevant, implementable, and effective training for our clients.
There are many courses on this subject but none touches the hearts and minds of the delegates like this one does.
Paul Bellard is not just a highly experienced global trainer,
he also has fifteen years experience as a High-Performance Executive coach, Professional Speaker and Master of Neuro-linguistic Programming.
This means that he can connect deeply with and understand the human needs psychology that is driving the decisions and behaviours of your staff! - This is the only level at which real and permanent change for performance improvement can be made.
For more information about this unique training offering, download the course overview below, or call for an informal chat.
Paul, your delivery and facilitation were impeccable!
We will never forget the immense good you have done to this company.
Well done...you are a shining star!
Managing Director - "Evolve Ltd". Part of the Attard Brothers Group of Companies
"I have been on other training courses that were just tick box exercises.
But this has actually gone inside!
It's change our minds about how we are going to work!
" I never seen a trainer connect with people the way Paul does!
If you really want someone to connect with your audience, drive cultural change, personal and business development... look no further than Paul.
Visit my 'Global Clients and Testimonials" Page for More...
'Renault Retail Group'- UK called upon PB to help with one of their branches in London.
Following detailed consultation with management and and HR regarding present service levels, performance and training needs; the following combined package was used to maximise and intensify the training impact:
- One hour keynote Inspirational talk - for all staff
- Two-day 'Service Excellence' training and combined
- Post training, implementation-coaching
(for the Sales Mangers and Executives).
There were many successes and of particular note is an individual who at the start of training said that "after so many years" he "hated" his job and that to him his job is "like a cancer".
With Paul's' intervention, during the training, Chris changed his thinking and went on to transform himself, his attitude, self-belief, his role at work, his performance and therefore his results!
His performance improved so much that within a month post-training he was promoted which resulted in a 37% increase in financing profit, 74% increase in warranty registrations and 22% increase in service plan sales. You'll agree that this is A MASSIVE return on training cost investment!
To get in touch and get your questions answered, you can call using our 'WhatsApp' Business App, Email or press the Inquiry button below and complete the form.
Email:
Service Excellence!