Communication Skills

“I know that you believe you understand what you think I said, but I’m not sure you realise that what you heard is not what I meant.”

Managers and professionals at all levels must rely upon sound communications for effective working relationships. When you really think about the component parts of any communication, you’ll realise that the process is mind-boggling and it can, and often does, go wrong at any one or all stages!

For business, or even personal relationships to run effectively, we all need to learn to communicate, connect and relate effectively. We must know and understand the three component parts of any communication and how to ensure the message; whether in electronic, written or verbal form, is properly communicated, transmitted and received. Add to that the ‘four-modes’ of receiving a message it is no wonder communication often goes wrong resulting in misunderstanding, frustration, wasted effort, lost time, and over-reaction.  

The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in. Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email, and social media.

This training will equip you to take your communicating skills to a new level.

Learning Outcomes

You will have increased responsibility and accountability for the quality of your communications, increased levels of self-awareness, empathy and ‘connection’.

Professional and personal level relationships will improve exponentially, helping to gain deep rapport, make life at work easier, improve advancement potential and improve customer relations too. In addition, you will be able to:

• Build collaborative relationships that emphasize trust and respect
• Communicate effectively using simple and concise language
• Enhance listening skills to anticipate and avoid misunderstandings
• Eliminate communication roadblocks and identify nonverbal cues

To view and download a detailed  overview of this dynamic and engaging training, click below.